Thanks to the efforts and the various improvements implemented in a sustainable, especially in the aspects of services, operations and human resources, Garuda Indonesia again successfully achieve "Service Quality Award 2009" with the classification of "Diamond" for the two categories, namely "Service Domestic Airline" and "International Airline Service".
Garuda Indonesia successfully achieve the highest score of 4.1068 or above the average of other airlines operating in Indonesia, through a customer satisfaction survey conducted by "Carre Center for Customer Satisfaction and Loyalty" and the magazine "Marketing" by involving “middle up” 2400 respondents in Jakarta and Surabaya.
Final survey index is called the "Indonesia Service Satisfaction Index (ISSI)" which is based on two categories, namely "Perceived Service Value PSV)" or the value of service that perceived by public (accessibility, process, people, complaint handling), and "Perceived Service Quality (PSQ) " the quality of services perceived by the passengers.
Award was received by the VP. Customer Relation Garuda Indonesia Mrs. Grace Purukan on Friday, 7 May 2009 at Hotel Mulia Senayan, and is the award that Garuda Indonesia has received three times respectively – since first launched in the year 2007.
In addition to "Service Quality Award 2009, Garuda Indonesia, this year has also achieved some of best award including "Call Center Award 2009", and "Word of Mouth Marketing 2009 (WOMM) Award" from SWA magazine and Management Consultants OCTOBRAND. Garuda Indonesia is perceived has strength variables include "Talking – Promoting – Selling" and put Garuda Indonesia in the highest position in the category Airline.